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#Remote desktop connection mac not valid software
#Remote desktop connection mac not valid Pc
#Remote desktop connection mac not valid mac

#Remote desktop connection mac not valid mac

Currently RESCUE GFE supports Windows 7, Windows 8, Windows 10 and MAC OSX.

#Remote desktop connection mac not valid software

This software is installed on all GFE laptops prior to being provided to the user. The user has access to all allocated resources just the same as if they were sitting inside of the VA network. Once the system has been determined to have met the requirements an encrypted Security socket Layer (SSL) VPN tunnel from the endpoint to the VA network is established.

Prior to the device connecting and being allowed onto the VA trusted network the system is checked for multiple security baselines. RESCUE GFE provides a security posture check and ensures VA data is encrypted from the end device into the VA trusted network. This is designed and recommended to be the sole VPN solution for Government Furnished Equipment (GFE) devices. What is Rescue GFE Virtual Private Network (VPN) and how do I get it? YourIT Services website ( only available while on VA's internal network).If you need a temporary exemption from using 2 Factor Authentication, please contact the Enterprise Service Desk. The methods supported include PIV, CAC, and MobilePASS. Once connected to CAG, if you do not see the applications you require to effectively perform your remote access duties, please contact the Enterprise Service Desk (ESD).ĬAG requires 2 Factor Authentication (2FA) by default for all users. How do I access CAG?Īdditional software and instructions to connect to VA CAG are available on the Remote Access Portal. The Citrix Access Gateway provides access to a virtual desktop and basic applications like email and Teams as well as the most used applications by VA end users.

#Remote desktop connection mac not valid Pc

Citrix Access Gateway (CAG)ĬAG stands for Citrix Access Gateway and its purpose is to provide remote access from a personal PC (non-GFE equipment). If you do not require VPN, use the CAG process.

Tag request for COVID in “Justification,” field.

Click “Computer Services,” under categories.

Click the “Your IT” Icon on your desktop or go to YourIT Services ( only available while on the VA’s internal network).

How do users or facilities request equipment if they require VPN access? Enable the checkbox for ‘Use TLS 1.1’ (found towards the end of the list). To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Please ensure you have Transport Layer Security (TLS) 1.1 enabled on your web browser before attempting to access this site. Software, supporting documentation, FAQs and general information are hosted at the VA’s Remote Access Information and Media Portal. If you require technical support, please reference the FAQs and other supporting documentation found at or contact the Enterprise Service Desk (855) 673-4357. Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network). Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat. VA supports remote access with two different applications 1. VA Handbook 6500 identifies the compliance requirements for VA remote access users.

TMS Course VA10203 Privacy and HIPAA TrainingĪdditional information on telework can be found Office of Human Resources Management Telework webpage ( only available while on VA's internal network) and OPM’s Telework website.

TMS Course VA10176-VA Privacy and Information Security Awareness and Rules of Behavior.

TMS Course VA1367006-Telework training module for employees.

All employees requesting telework must complete.

All managers must complete TMS Course VA1366994 - Telework Training Module for Managers.

Once determined telework eligible the employee would need to fill out VA Form 0740 Telework Agreement, the Telework Notification Letter – Employee Eligible to Telework, and you will need to complete Talent Management System (TMS) training as follows: Telework is governed by VA Handbook 1 Part II Chapter 4.Įmployees working with their supervisor would need to determine telework suitability and eligibility to telework.